Shipping & Pickup Help


Free Shipping Offer

We are currently offer free shipping within 48 Contiguous States if you order:

  • one or more Original Painting ; or
  • three or more Original Drawings and/or Studio Studies; or
  • seven or more Prints; or combination

The actual shipping cost will be show for your review before proceed to payment when checkout. You will see $0.00 at shipping cost calculation if your order fulfilled the requirement. No promo code require.


Processing Time

While we endeavor to ship all orders within one 1 business day, please allow up to 5 business days from the date of purchase for processing your order. If you purchase made-to-order product(s), custom order or commission, processing time will be vary as per stated in the product description and/or agreement.


Standard Shipping Method

Standard shipping is typically via USPS or UPS services. For lightweight and small package, we will ship order with USPS, First Class Package or Priority Mail. For large scale original painting, we ship with UPS ground. If expedited shipping is required, please contact us prior placing an order.


Shipment Protection

All original works will be ship with USPS or UPS Declared Value service.

Reproduction items ship without additional insurance unless requested prior placing an order with additional cost.


Shipping Destination

We ship order from our online shop to address within 48 contiguous states.

We do not accept P.O. Box or hotel address.

If you are living outside of 48 contiguous states but you are interested to collect our work, please write us the item you want to purchase and your shipping address thru our International Order Request form. We will send you a quotation with shipping estimation for your review. If you agree and approved the quotation, a custom order will be issued for you.


Shipment Notification

If you chose to have your order delivered, we'll send a shipment notification email with tracking number when we dispatched your order. You can track your package on the carrier's website.


Pickup Order At Our Studio

If you are living near to or visiting to South Portland, you can arrange an appointment for pickup your order at our studio at no cost. Our general pickup hours are Monday through Friday, 2:00 p.m. - 7:00 p.m. EST based on availability. You may designate a third party to pickup your order. You must provide the name, phone number and email address of the third party. Only you or the person designated by you may pickup the product(s) purchased. 

Once you click 'Checkout' and come to our secure checkout server, filled in your address then select 'Pickup from studio' as your shipping method. You will be then lead to 'Additional Information', fill in your preferred date and time for pickup. If you designate third person to pick up your order, please fill in his or her name, phone number and email address. 

Please note that your preferred date and time for pickup is use for our reference only and subject to change based on availability. We will contact you for confirm or rearranging your pickup appointment within 24 hours of receiving your order. Once your appointment is set, you will need to provide us 48 hours advance written notice for reschedule.

When pickup your order at our studio, please bring along a government-issued photo ID and your order invoice for verification.