Return & Refund Help
We're gladly accept return of Original artwork if
- Contact us within 48 hours upon date of delivery.
- Includes original packaging and document such as Certificate of Title with the return.
- Arrived at our studio within 7 business days from date of delivery for domestic shipping; and 21 business days from date of delivery for international shipping.
- Arrived in its original condition as when it left, no damaged or missing parts.
- If the original arrived damaged or later than 7 business days ( for domestic shipping, 14 business days for international shipping ) from the date of delivery, you are not eligible for refund and must pay for shipping back to original delivery address.
- There are no exceptions to this policy.Please read thru the "Satisfaction Guaranteed Policy" in our Terms of Sales.
Sales of items listed below are final and not returnable or exchangeable:
Any commission work
Any reproduction and merchandise.
Any purchase that is damaged or lost in transit.
Any original work that does not fulfill our "Satisfaction Guaranteed Policy".
We don’t handle exchanges at this moment; but, we are standby to work with you in processing a return and/or refund of any qualified original works. When the refund is processed, you may place a new order for an alternative work. We do not provide return or exchanges for reproduction, merchandise and commission work.
Incorrect or Missing Item
All orders gone through strict quality assurance before dispatch; however, if you receive incorrect item or missing item, please contact us within 24 hours upon receiving your package with photo reference(s). We will investigate and take full responsibility for the issue, either return, refund or exchange.