Return & Refund Help
Which item is returnable?
We're gladly accept return of Original artwork if you
Contact us within: 3 days of delivery
Arrive at our studio within:
7 business days of delivery (domestic)
14 business days of delivery (international)
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please read thru the "Satisfaction Guaranteed Policy" in our Terms of Sales.
Which item cannot be returned?
Because of the nature of these items, unless they are incorrect item or defective due to our mistakes, we can't accept return or exchange for:
Any item on sale
Any commission work
Any reproduction and merchandise
Any purchase that is damaged or lost in transit
Any original work that does not fulfill our "Satisfaction Guaranteed Policy"
Do you accept exchanges?
We don’t handle exchanges at this moment; but, we are standby to work with you in cancelling an order or processing a return and/or refund of any qualified original works.
When the refund is processed, you may place a new order for an alternative work. We do not provide return or exchanges for reproduction, merchandise and commission work.
What if I received wrong item or missing item?
All orders gone through strict quality assurance before dispatch; however, if you receive incorrect item or missing item, please contact us within 24 hours upon receiving your package with photo reference(s). We will investigate and take full responsibility for the issue, either return, refund or exchange.